Shipping & Delivery policy
At Just Better, we want your pet’s goodies to reach you smoothly and on time. This Shipping & Delivery Policy applies to all orders placed with Just Better (“we”, “us”, “our”).
We recommend giving it a quick read so you know what to expect. By placing an order with us, you agree to the terms outlined here.
1. Order Processing
All orders are generally dispatched within 1–2 business days of payment confirmation.
You will receive a confirmation email (and WhatsApp where applicable) once your order is placed, and another notification when your order has been dispatched.
2. Shipping Methods & Delivery Timeline
Your products should reach you within 5–7 business days.
3. Shipping Charges
Shipping charges — if any — will be displayed at checkout before you complete your purchase.
We may offer free shipping promotions from time to time based on order value, campaigns, or specific products.
4. Order Tracking
After dispatch, you will receive a tracking ID via email/WhatsApp.
You can track your order in real-time using the courier partner’s tracking portal.
5. Delivery & Receipt
- Deliveries are made between 9:00 AM – 9:00 PM.
- Please ensure someone is available to receive the order.
- If unavailable, the courier may attempt redelivery or return the package.
6. Shipping Restrictions & Address Issues
- We currently deliver within India only.
- We do not deliver to P.O. boxes.
- Remote locations may have longer delivery timelines.
- Please enter correct address and pin code at checkout.
We are not responsible for delays caused by incorrect or incomplete addresses.
7. Delays & Exceptions
Delivery timelines are estimates and not guaranteed. Delays may occur due to:
- Extreme weather or natural disasters
- Courier partner disruptions
- Government restrictions or lockdowns
- High seasonal order volumes
8. Lost or Damaged Shipments
If your order arrives damaged, retain the original packaging and contact us within 24 hours.
After investigation, we will arrange a replacement or refund as per policy.
9. Cancellations & Order Modifications
We do not allow cancellation or modification of orders once placed.
10. Policy Updates
We may update this policy occasionally to reflect operational or legal changes.
11. Contact Us
For any questions regarding shipping or delivery: customercare@justbetter.in